Sims 3 isn't loading?

I got sims 3 today and put it in my COMPAC laptops hard drive. I followed all the instructions. But when I open it, and press play. My screen goes black for a second then it goes back on vertically with a window that says sims 3 (its black) and another small window that says "Unable to start game Servoce initialization failed (0x0175d825)